Shipping policy

SHIPPING POLICY

Last updated: September 28, 2026

Thank you for shopping with MovieBeam. This Shipping Policy explains how we process, ship, and deliver orders placed through our website.

ORDER PROCESSING

All orders are generally processed within 1–3 business days, excluding weekends and public holidays.

Once your order has been processed and shipped, you will receive a shipping confirmation email containing your tracking information when available.

Processing times may be extended during holidays, promotional periods, product launches, or periods of unusually high order volume.

If there is a significant delay in processing your order, we will provide any notice or cancellation options required by applicable law.

SHIPPING TIMES

We currently ship to customers in the United States.

Estimated delivery times are 7–15 business days after your order has been dispatched, unless a different delivery estimate is displayed on the product page or at checkout.

These delivery estimates are provided in good faith and are not guaranteed unless expressly stated otherwise.

Actual delivery times may vary depending on the destination, carrier performance, weather conditions, holidays, transportation conditions, and other circumstances beyond our reasonable control.

The estimated delivery timeframe does not include the 1–3 business days required for order processing.

SHIPPING COSTS

Shipping costs are displayed at checkout before you complete your purchase.

If free shipping is offered as part of a promotion or is otherwise stated on our website, the applicable shipping charge will be shown as free at checkout.

MovieBeam reserves the right to change shipping rates or promotional shipping offers at any time, subject to applicable law.

ORDER TRACKING

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking information when tracking is available.

Tracking information may take approximately 24–48 hours to become active after shipment.

If tracking information does not update immediately, this does not necessarily mean that your package is not moving. Carrier systems may require additional time to register or update shipment events.

SHIPPING DELAYS

While we make reasonable efforts to deliver orders within the estimated timeframe, delays may occasionally occur due to circumstances beyond our reasonable control, including:

  • Shipping carrier delays;

  • Severe weather;

  • Public holidays;

  • Transportation disruptions;

  • Customs or governmental inspections, where applicable;

  • Supply chain disruptions; or

  • Other unforeseen circumstances.

MovieBeam is not responsible for delays caused by third-party carriers or circumstances outside our reasonable control, except where otherwise required by applicable law.

If we cannot ship your order within the timeframe represented at the time of purchase, we will provide any notice, cancellation, or refund options required by applicable law.

For orders covered by applicable federal or state shipping requirements, MovieBeam will comply with those requirements.

CUSTOMS, DUTIES, AND TAXES

For orders shipped within the United States, applicable sales tax may be calculated and collected at checkout based on the shipping destination and applicable law.

If an order is shipped internationally in the future, it may be subject to customs duties, import taxes, brokerage fees, or other governmental charges imposed by the destination country.

Unless otherwise stated or required by applicable law, such charges may be the responsibility of the customer.

INCORRECT SHIPPING INFORMATION

Customers are responsible for providing complete and accurate shipping information when placing an order.

Please carefully review your shipping address before completing your purchase.

If an order cannot be delivered because of an incorrect or incomplete address provided by the customer, MovieBeam will make reasonable efforts to assist in resolving the issue.

If the package is returned to us because of an incorrect or incomplete address, additional shipping charges may apply before the order can be reshipped, to the extent permitted by applicable law.

If you notice that your shipping information is incorrect after placing an order, contact us as soon as possible at info@moviebeam.store.

We cannot guarantee that an address can be changed after an order has been processed or shipped.

LOST, DAMAGED, OR STOLEN PACKAGES

If your order arrives damaged, appears to have been lost in transit, or has another delivery issue, please contact us as soon as possible at info@moviebeam.store.

Please provide your order number and any relevant information, photographs, or documentation that may help us investigate the issue.

If a package is confirmed as lost during transit, MovieBeam will work with the shipping carrier and, where appropriate, provide an available resolution in accordance with our policies and applicable law.

If a package is marked as Delivered by the carrier but you cannot locate it, we recommend:

  1. Checking around your delivery location;

  2. Checking with household members or neighbors;

  3. Contacting the shipping carrier; and

  4. Contacting MovieBeam at info@moviebeam.store so we can assist where reasonably possible.

A carrier's "Delivered" status does not automatically eliminate any rights or remedies you may have under applicable law.

DAMAGED PACKAGES

If your package arrives visibly damaged, please take photographs of the package and the product before disposing of any packaging materials.

Contact us at info@moviebeam.store as soon as reasonably possible.

We may request photographs, videos, or other information to help us determine the appropriate resolution.

Depending on the circumstances, the resolution may include a replacement, repair, refund, or another appropriate remedy.

Nothing in this section limits any rights or remedies that cannot legally be excluded under applicable law.

DELIVERY ATTEMPTS AND UNCLAIMED PACKAGES

If a carrier is unable to deliver your order because no one is available, the address is inaccessible, or the carrier requires additional action from the recipient, you may need to follow the carrier's instructions to arrange delivery or pickup.

If an order is returned to us because it was refused, unclaimed, or could not be delivered for reasons attributable to the customer, additional shipping costs may apply if the customer requests reshipment.

Any refund for an undeliverable or returned package will be handled in accordance with our Refund Policy and applicable law.

CONTACT

If you have any questions regarding shipping or your order, please contact us at:

MovieBeam

Email: info@moviebeam.store