Refund policy

REFUND POLICY

30-Day Return Policy

At MovieBeam, we want you to be satisfied with your purchase. We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, the item must be returned in substantially the same condition in which you received it, except to the extent that inspection or reasonable use is necessary to determine whether the product is defective or otherwise qualifies for a return under applicable law.

The item should, where applicable, include its original packaging, accessories, manuals, and other items included with the order.

You may be required to provide proof of purchase, such as your order confirmation or receipt.

To request a return, please contact us at info@moviebeam.store. If your return is approved, we will provide you with return instructions, including the applicable return shipping address.

Items returned without contacting us and receiving return authorization may not be eligible for a refund.

If you have any questions regarding returns, please contact us at info@moviebeam.store.

Damaged, Defective, or Incorrect Items

Please inspect your order promptly after delivery.

If you receive a defective, damaged, or incorrect item, please contact us as soon as reasonably possible at info@moviebeam.store and provide your order number and, where applicable, photographs or other information showing the issue.

We will review the issue and determine the appropriate resolution, which may include a replacement, repair, refund, or other remedy where required by applicable law.

Non-Returnable Items

Certain items may not be eligible for return, including:

  • Custom-made or personalized products, where applicable;

  • Gift cards; and

  • Items clearly identified as final sale or non-returnable, except where a return or refund is required by applicable law.

If you are unsure whether your item qualifies for a return, please contact us at info@moviebeam.store before sending the item back.

Exchanges

We do not generally offer direct exchanges.

If you would like a different product or configuration, you may return the original item if it qualifies under this Refund Policy and applicable law, and then place a new order separately.

This does not limit any remedies available to you for defective, damaged, incorrect, or non-conforming products under applicable law.

Order Cancellations

If you need to cancel an order, please contact us as soon as possible at info@moviebeam.store.

We will make reasonable efforts to accommodate cancellation requests received before the order has been shipped.

Once an order has been shipped, cancellation may no longer be possible and the order may need to be handled through our return process.

If we are unable to ship an order within the timeframe represented at the time of purchase, we will provide any notices, cancellation options, and refunds required by applicable law.

For Internet orders, applicable federal law generally requires sellers to have a reasonable basis for advertised shipping times and, when an order cannot be shipped within the promised timeframe, to provide the customer with appropriate options to accept a delay or cancel for a prompt refund.

Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

If approved, we will issue the refund to your original payment method.

Please allow your payment provider or financial institution additional processing time before the refund appears in your account.

If you have not received an approved refund after a reasonable processing period, please contact us at info@moviebeam.store so we can assist you.

Where a refund is required by applicable law, we will process it within the timeframe required by law.

Return Shipping Costs

Unless the return is due to our error, such as receiving a defective, damaged, or incorrect item, or unless otherwise required by applicable law, the customer may be responsible for the cost of return shipping.

If the return is approved because the item was defective, damaged, incorrect, or otherwise qualifies for a remedy for which MovieBeam is responsible, we will provide appropriate return instructions and, where required, cover the applicable return shipping costs.

Return shipping costs are non-refundable unless otherwise required by applicable law.

Refunds for Damaged, Defective, or Incorrect Products

If an item arrives damaged, defective, or materially different from the product ordered, please contact us at info@moviebeam.store before returning it.

We may request photographs, videos, or other information to help us determine the appropriate resolution.

Depending on the circumstances and applicable law, the resolution may include:

  • A replacement;

  • A partial refund;

  • A full refund; or

  • Another appropriate remedy.

Nothing in this policy limits any rights or remedies that cannot legally be excluded under applicable law.

Product Condition and Reasonable Use

For voluntary returns under our 30-day return policy, the product should be returned in substantially the same condition in which it was received.

Because MovieBeam sells electronic products, including projectors, reasonable inspection and testing of the product to determine whether it works as expected will not, by itself, necessarily prevent you from exercising applicable return or consumer rights.

We may deduct from a refund any reduction in value caused by handling beyond what is reasonably necessary to inspect or test the product, where such a deduction is permitted by applicable law.

Contact Us

If you have any questions about our Refund Policy or need assistance with a return, please contact us at:

MovieBeam

Email: info@moviebeam.store